Contact us
Hello! Do you have any question?
Send us a message and start your adventure.
We would love to chat and answer your questions. Check below for the most frequently asked questions that we get from our visitors. If you still have doubts contact us and we will be happy to answer you within the next 24 hours.
You can also whatsapp us at +852 6827 4952 or send us an email to reservas@toursenhongkong.com.
Frequently asked questions
ABOUT OUR TOURS
Hong Kong is a place with many attractions and places to visit. Some of the advantages of hiring a private tour are: enjoying Hong Kong at your own pace accompanied by a certified guide who lives on site and speaks your language, taking a tour with an itinerary tailored to your preferences, needs, hours and tastes; having the possibility of taking away any type of doubts that arise at the moment and receiving practical advice before, during and after the tour.
Of course!
If you choose to take a private tour, your tour will be personalized and flexible. If you have any specific interest do not hesitate to request it. Our private tours are designed with itineraries inspired by the tastes, interests and needs of each person to travel with maximum comfort.
If you choose a group tour, the tours are designed to get to know the most important things in the city in a short time. Our group tours are the best way to make the most of the time with fixed and varied routes, to visit all corners of Hong Kong with less budget. Group tours are only offered in Spanish.
Our mission is that each experience is an excellent memory. We are known for providing an excellent quality service, with great warmth and personalized advice during all stages of the trip.
If you choose to take a private tour, your tour will be personalized and flexible. If you have any specific interest do not hesitate to request it. Our private tours are designed with itineraries inspired by the tastes, interests and needs of each person to travel with maximum comfort.
If you choose a group tour, the tours are designed to get to know the most important things in the city in a short time. Our group tours are the best way to make the most of the time with fixed and varied routes, to visit all corners of Hong Kong with less budget. Group tours are only offered in Spanish.
Our mission is that each experience is an excellent memory. We are known for providing an excellent quality service, with great warmth and personalized advice during all stages of the trip.
You will find the itineraries of the tours under the description of each one. You can also download our brochure by clicking on this link.
Of course!
Each of our private tours is designed exclusively for you to contemplate the interests of each person.
If you choose the group tour option and the attraction of your interest is not included in the itinerary, we can give you tips on how to visit it after the tour.
Each of our private tours is designed exclusively for you to contemplate the interests of each person.
If you choose the group tour option and the attraction of your interest is not included in the itinerary, we can give you tips on how to visit it after the tour.
Private tours in Hong Kong and Macau are offered in Spanish, Portuguese or English.
Group tours are offered in Spanish only.
Group tours are offered in Spanish only.
Private tours last from 3 to 8 hours (or even more hours). As each tour is exclusive and personalized, the duration will vary according to the preferences and needs of each person.
Group tours last from 4 to 7 hours depending on the chosen tour. The duration of each is specified in the tour details.
Group tours last from 4 to 7 hours depending on the chosen tour. The duration of each is specified in the tour details.
Yes. Our group tours Hong Kong, Kowloon, Lantau and our Night tour are designed to get to know the most important things in the city in a few hours and with less budget.
If you want to know more details about their itineraries, duration, price and availability, visit the group tours section.
Remember that our tour groups are offered in Spanish only.
If you want to know more details about their itineraries, duration, price and availability, visit the group tours section.
Remember that our tour groups are offered in Spanish only.
Yes. We offer private tours in Macau in Spanish, Portuguese or English.
For more information on prices, itineraries, availability and reservations visit the Tours in Macao section.
For more information on prices, itineraries, availability and reservations visit the Tours in Macao section.
Unfortunately, our group tours are not wheelchair/stroller friendly. This is because the routes we take involve going up and down some slopes, using stairs, and traveling on some transports that are not wheelchair accessible.
If you are in a wheelchair or have a baby stroller, please consider taking a private tour available as a walking tour or car tour), and we will design a route for you that is suitable for your needs.
If you are in a wheelchair or have a baby stroller, please consider taking a private tour available as a walking tour or car tour), and we will design a route for you that is suitable for your needs.
All of our Hong Kong tours are kid-friendly. That said, our group tours in Hong Kong are not wheelchair or stroller-friendly, so if you are bringing children with you, they do need to be old enough to walk and to be in a group environment for the duration of the tour
If you have young children please book a Private Tour rather than a Group Tour. Children aged 11 years and under do not pay for the tour guide service on our Hong Kong Private Tours.
If you have young children please book a Private Tour rather than a Group Tour. Children aged 11 years and under do not pay for the tour guide service on our Hong Kong Private Tours.
We do not visit any such shops on any of our Hong Kong tours. We do not take commissions from any store or restaurant. If you do want to do some shopping we are happy to make recommendations for you but we do not ever take you into any shops unless you specifically ask.
Of course!
We have countless clients who live in Hong Kong and take our tours. For many it is a way to get acquainted with Hong Kong when they have recently moved here or even when they have lived here for many years and want to know other places.
We have countless clients who live in Hong Kong and take our tours. For many it is a way to get acquainted with Hong Kong when they have recently moved here or even when they have lived here for many years and want to know other places.
BOOKINGS
Reservations are made through the reservation button next to each tour details. You just have to choose the desired date, the number of participants, complete the form with your contact information and make the payment. We offer immediate confirmation.
If you need to book a tour for a larger group we can get in contact by email to manage the details of the tour and the corresponding payment.
If you need to book a tour for a larger group we can get in contact by email to manage the details of the tour and the corresponding payment.
Our private tours have no minimum or maximum number of participants. We carry out private tours for both solo travelers and groups of all sizes.
Our group tours require a minimum of 4 participants. In case of not reaching that number, we will contact you 48 hours before the tour and offer different alternatives.
Our group tours require a minimum of 4 participants. In case of not reaching that number, we will contact you 48 hours before the tour and offer different alternatives.
Whether it is a sunny day or a rainy day, we will enjoy the tour anyway!
Tours will be canceled or rescheduled due to weather issues only in case of the following alerts issued by the Hong Kong Observatory:
• Rain alert: red or black category
• Typhoon alert: category 8 or higher
For more information about the climate in Hong Kong please check this link.
Tours will be canceled or rescheduled due to weather issues only in case of the following alerts issued by the Hong Kong Observatory:
• Rain alert: red or black category
• Typhoon alert: category 8 or higher
For more information about the climate in Hong Kong please check this link.
We do not make discounts, the prices are fixed and they are the best prices that we can offer with the best quality service.
DURING THE TOUR
If you choose a private tour, we will coordinate a meeting place according to your preferences. Some options are the place where you are staying (most frequent option), the cruise terminal, airport or an MTR station next to the starting point of the suggested itinerary so we can maximize our time together. At the end of the tour, we will accompany you back, give directions on how to return on your own or go to another place of your interest.
In the case of choosing a group tour, our starting and ending point has already been established and is indicated in the description of each tour.
In the case of choosing a group tour, our starting and ending point has already been established and is indicated in the description of each tour.
Private tours are offered using public or private transport. The most popular option is to take the tour by combining walking tours with different public transport, the most practical, fast and efficient way to travel in Hong Kong, an attraction In itself! Whatever the duration of the tour, being a private and personalized tour, we always adapt the tour to the rhythm and needs of the group.The objective of our tour is to make it enjoyable, therefore you should not worry thinking that a walking tour will be exhausting. We remind you that the cost of transportation (public or private) is not included in the price of the private tour, unless it is explicitly specified in your purchase voucher.
Group tours are done on foot and using different means of public transport. Depending on each tour, we will use the subway (MTR), double-decker buses, minibuses, and iconic Hong Kong transports such as the Star Ferry, Ding Ding Tram electric tram, and Ngong Ping cable car. The cost of public transportation that we will use during the group tour is included in the tour price.
Group tours are done on foot and using different means of public transport. Depending on each tour, we will use the subway (MTR), double-decker buses, minibuses, and iconic Hong Kong transports such as the Star Ferry, Ding Ding Tram electric tram, and Ngong Ping cable car. The cost of public transportation that we will use during the group tour is included in the tour price.
The most important thing is to be comfortable. You will find people dressed in different styles depending on where we go and generally no one will pay attention to your clothes. We recommend that you wear comfortable walking shoes. In summer we recommend that you bring a thin coat to cover you in places where the air conditioning is very cold. Tsz Shan monastery is the only place where it is mandatory for both men and women to cover their shoulders and knees.
In the rainy months (May to September) it is advisable to have an umbrella on hand. A bottle of water always comes in handy, but don’t worry, you’ll find plenty of places to shop along the way.
In the rainy months (May to September) it is advisable to have an umbrella on hand. A bottle of water always comes in handy, but don’t worry, you’ll find plenty of places to shop along the way.
The cost of food, drinks and transportation is not included in the price of the tours, unless it is explicitly specified in your purchase voucher. For example, group tours, shore excursions and airport layovers do include the cost of transport.
The cost of tickets is also not included in the price of the tour because there are generally no tickets requiered to access most attractions in Hong Kong. Temples, gardens and markets do not require an entrance fee. Some exceptions are private attractions like Sky 428 viewpoint at Victoria Peak, Sky100 viewpoint and some of the attractions in Ngong Ping Village (Walking with Buddha, Motion 360, etc).
It is recommended to carry cash in local currency (Hong Kong Dollar) since some businesses, such as street stalls, accept cash only. As for transportation, it is advisable to buy an Octopus Card to save time (and money!).
The cost of tickets is also not included in the price of the tour because there are generally no tickets requiered to access most attractions in Hong Kong. Temples, gardens and markets do not require an entrance fee. Some exceptions are private attractions like Sky 428 viewpoint at Victoria Peak, Sky100 viewpoint and some of the attractions in Ngong Ping Village (Walking with Buddha, Motion 360, etc).
It is recommended to carry cash in local currency (Hong Kong Dollar) since some businesses, such as street stalls, accept cash only. As for transportation, it is advisable to buy an Octopus Card to save time (and money!).
Hong Kong is an extremely safe place. Carrying an expensive camera or wearing an expensive watch/jewellery will not increase your chances of getting robbed. Even if you are walking around at night time on your own! The only nuisance to be aware of is pickpockets on crowded trains and in busy tourist attractions.
If you have enjoyed the tour with Vive Hong Kong tour and think that the guide has provided a good service it is common practice in Hong Kong to tip. Whilst our guides greatly appreciate gratuities they will NEVER ask for them.
By participating in a tour with Vive Hong Kong, all individuals, groups, organizations, or others (hereinafter referred to as “Participants”) understand, acknowledge, declare, warrant, and accept the following:
1. Vive Hong Kong does not provide liability insurance for the protection of Participants who take part in Vive Hong Kong tours or activities.
Participation in the tours or activities is at the Participant’s sole risk.
The Participant, on their own behalf or on behalf of any person or entity acting through or on behalf of the Participants, by booking or participating in a tour and/or activity with Vive Hong Kong, releases Vive Hong Kong and its employees from any and all claims, actions, damages, liabilities, losses, costs, and expenses arising from, or as a result of, the Participant’s involvement in Vive Hong Kong tours or activities, including, without limitation, any and all claims, actions, and liabilities in the event of death, injury, loss, or damage to the Participant, any other person, or any property, regardless of whether such injury, loss, or damage was caused by negligence or willful misconduct of the company or its employees.
The Participant, on their own behalf or on behalf of any person or entity acting through or on behalf of the Participants, further agrees to defend and indemnify Vive Hong Kong, and hold it harmless from any and all liability, claims, actions, damages, expenses (including, without limitation, attorney’s fees), and losses of any kind or nature arising from, or as a result of, the Participant’s involvement in the tours or activities.
2. Health, Medical Conditions, and Personal Accident Insurance
By participating in a tour or activity with Vive Hong Kong, the Participant fully understands and accepts all risks associated with their participation, without limitation, including exposure to adverse weather conditions, food-related illness, injuries (e.g., from traffic accidents), and death.
The Participant acknowledges and declares that they are in good health and do not suffer from any serious illness, physical or mental disability that could make them particularly susceptible to injury or disability during participation in a Vive Hong Kong tour or activity.
Vive Hong Kong recommends that all participants obtain their own Personal Accident and Liability Insurance.
Vive Hong Kong does not provide liability insurance for the protection of participants in its tours and activities.
3. Photo and Video Policy
Vive Hong Kong reserves the right to take photographs and videos of Participants during tours and activities and to use the material in any way it deems appropriate, including but not limited to its website, social media, and promotional materials.
4. Policy on Use of Vive Hong Kong Content and Materials
Notes, photographs, images, and other materials provided to participants in a Vive Hong Kong tour and/or activity, in printed, electronic, or any other format, are the exclusive property of Vive Hong Kong and must not be reproduced in whole or in part, or distributed to any third party, in any form, without the express written authorization of Vive Hong Kong.
5. Website Policy
Vive Hong Kong does not guarantee that the servers enabling this website are free of errors or viruses. It is your responsibility to take appropriate measures to protect against such threats. We recommend scanning files before downloading.
Nothing on this site should be taken as professional advice or a formal recommendation.
Vive Hong Kong excludes all representations and warranties relating to the content and use of this website.
Under no circumstances will Vive Hong Kong be liable for incidental, indirect, consequential, or special damages of any kind, including, without limitation, those arising from loss of profits, contracts, goodwill, data, information, income, anticipated savings, or business relationships, even if advised of the possibility of such damages, arising out of or in connection with the use of this website or any linked website.
The material on this website, including text and images, is protected by copyright law and is copyrighted by Vive Hong Kong, unless otherwise specified. It may not be copied, reproduced, republished, downloaded, posted, or transmitted in any way, except for personal, non-commercial use.
Any other use of the materials requires prior written consent from Vive Hong Kong.
No part of this site may be distributed or copied for any commercial purpose or financial gain.
All intellectual property rights relating to this website are reserved and owned by Vive Hong Kong.
Links to other websites are provided for user convenience. Vive Hong Kong makes no warranty as to the accuracy or completeness of the content on such sites, or the reliability, quality, or effectiveness of products provided through external websites. A link to an external website does not imply endorsement of the opinions, information, or products provided or held by such websites.
6. Variations
Vive Hong Kong reserves the right to revise and amend this legal notice periodically, and any revised version will be deemed effective from the date of its first publication on this website.
About Vive Hong Kong
This website is owned by Vive Hong Kong.
1. Vive Hong Kong does not provide liability insurance for the protection of Participants who take part in Vive Hong Kong tours or activities.
Participation in the tours or activities is at the Participant’s sole risk.
The Participant, on their own behalf or on behalf of any person or entity acting through or on behalf of the Participants, by booking or participating in a tour and/or activity with Vive Hong Kong, releases Vive Hong Kong and its employees from any and all claims, actions, damages, liabilities, losses, costs, and expenses arising from, or as a result of, the Participant’s involvement in Vive Hong Kong tours or activities, including, without limitation, any and all claims, actions, and liabilities in the event of death, injury, loss, or damage to the Participant, any other person, or any property, regardless of whether such injury, loss, or damage was caused by negligence or willful misconduct of the company or its employees.
The Participant, on their own behalf or on behalf of any person or entity acting through or on behalf of the Participants, further agrees to defend and indemnify Vive Hong Kong, and hold it harmless from any and all liability, claims, actions, damages, expenses (including, without limitation, attorney’s fees), and losses of any kind or nature arising from, or as a result of, the Participant’s involvement in the tours or activities.
2. Health, Medical Conditions, and Personal Accident Insurance
By participating in a tour or activity with Vive Hong Kong, the Participant fully understands and accepts all risks associated with their participation, without limitation, including exposure to adverse weather conditions, food-related illness, injuries (e.g., from traffic accidents), and death.
The Participant acknowledges and declares that they are in good health and do not suffer from any serious illness, physical or mental disability that could make them particularly susceptible to injury or disability during participation in a Vive Hong Kong tour or activity.
Vive Hong Kong recommends that all participants obtain their own Personal Accident and Liability Insurance.
Vive Hong Kong does not provide liability insurance for the protection of participants in its tours and activities.
3. Photo and Video Policy
Vive Hong Kong reserves the right to take photographs and videos of Participants during tours and activities and to use the material in any way it deems appropriate, including but not limited to its website, social media, and promotional materials.
4. Policy on Use of Vive Hong Kong Content and Materials
Notes, photographs, images, and other materials provided to participants in a Vive Hong Kong tour and/or activity, in printed, electronic, or any other format, are the exclusive property of Vive Hong Kong and must not be reproduced in whole or in part, or distributed to any third party, in any form, without the express written authorization of Vive Hong Kong.
5. Website Policy
Vive Hong Kong does not guarantee that the servers enabling this website are free of errors or viruses. It is your responsibility to take appropriate measures to protect against such threats. We recommend scanning files before downloading.
Nothing on this site should be taken as professional advice or a formal recommendation.
Vive Hong Kong excludes all representations and warranties relating to the content and use of this website.
Under no circumstances will Vive Hong Kong be liable for incidental, indirect, consequential, or special damages of any kind, including, without limitation, those arising from loss of profits, contracts, goodwill, data, information, income, anticipated savings, or business relationships, even if advised of the possibility of such damages, arising out of or in connection with the use of this website or any linked website.
The material on this website, including text and images, is protected by copyright law and is copyrighted by Vive Hong Kong, unless otherwise specified. It may not be copied, reproduced, republished, downloaded, posted, or transmitted in any way, except for personal, non-commercial use.
Any other use of the materials requires prior written consent from Vive Hong Kong.
No part of this site may be distributed or copied for any commercial purpose or financial gain.
All intellectual property rights relating to this website are reserved and owned by Vive Hong Kong.
Links to other websites are provided for user convenience. Vive Hong Kong makes no warranty as to the accuracy or completeness of the content on such sites, or the reliability, quality, or effectiveness of products provided through external websites. A link to an external website does not imply endorsement of the opinions, information, or products provided or held by such websites.
6. Variations
Vive Hong Kong reserves the right to revise and amend this legal notice periodically, and any revised version will be deemed effective from the date of its first publication on this website.
About Vive Hong Kong
This website is owned by Vive Hong Kong.
Ameba Creative Studio